Hi David,
Thank you for your feedback on our Mega Candle- V3.
We apologize for the difficulty you experienced in reaching our customer service team. We understand the frustration this can cause and we are constantly working on improving our response time. We are glad to hear that once you were able to speak with someone, they were friendly and helpful. We will take note of your shipping issue and work towards resolving it in a timely manner for future instances.
Thank you for your patience and understanding.
Kind Regards,
The HartCo Team x