No Refunds on Change of Mind Policy

HartCo. do not offer refunds for change of mind, we do however, offer a store credit or exchange if item is in original state and packaging. Purchase receipt must be supplied with item within 30 days from date of purchase. 

For Refund and Exchange Policy Please see Australian Consumer Law for terms and conditions.https://www.consumer.vic.gov.au/products-and-services/business-practices/store-policies/change-of-mind 

Click & Collect

If you selected Click & Collect at checkout, please note that you will be notified via email once your order is ready to collect, approximately 3-5 days from your order confirmation. Please do not attempt to collect your order without this email.

Seaford Click & Collect: Unit 2 / 90 Brunel Road, Seaford, VIC, 3198
On Mondays - Friday 9am - 4pm

Fountain Gate: Shop 2138A, 352 Princes Hwy, Fountain Gate VIC 3805
Monday - Sunday (usual store opening times)

Eastland: Shop 1144, 175 Maroondah Hwy Ringwood 
Monday - Sunday (usual store opening times)

Will someone else be collecting for you?
Please print and ask them to present this to a member of the HartCo. team along with proof of identity. 

Local Deliveries

Local deliveries are subject to postcodes within a 35 km radius of our Seaford Warehouse, VIC. This service is charged $10 per order

Buy 3 Candles, Save 15%

Offer excludes new fragrances worth $39 - Rosewood & Cherry, White Violet & Daisies, Peony, Rose & Amber, Sage & White Woods, Cinnamon Bun and Christmas Night). Not available during sale periods

Sale i.e. Boxing Day, EOFY Sale, Black Friday, Click Frenzy

Only one discount can be applied to your cart i.e. Sale promotion or 10% off Welcome code. Customers will qualify for free shipping if the cart amount is at least $99 after the discount has been applied. 

Gift Boxes containing Alcohol

Acknowledge that it is against the Law to sell or supply the Restricted Goods to, or obtain the Restricted Goods on behalf of, a person under the age of 18 years

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.

Change/correct any data we have about you.

Have us delete any data we have about you.

Express any concern you have about our use of your data.

Messaging Terms & Conditions

You agree to receive recurring automated marketing and informational text (e.g., SMS and MMS) messages from HartCo. Home & Body, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when joining or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Msg & Data rates may apply. Message frequency will vary. HartCo. Home & Body reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. HartCo. Home & Body also reserves the right to change the short code or phone number from which messages are sent. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. HartCo. Home & Body, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

Cancellation

Reply STOP to cancel. After texting STOP you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that HartCo. Home & Body and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from HartCo. Home & Body through any other programs you have joined until you separately unsubscribe from those programs.

Subscription Candles & Diffusers. Subscribe & Save 15% Off 

Products are automatically delivered on your schedule. After your second recurring shipment, you may cancel at any time without incurring cancellation fees.

Mobile Phone Number Change

In the event that you change or deactivate your mobile phone number, you agree to notify HartCo. Home & Body by emailing us at info@hartco.com.au.

Problems?

If you are experiencing any problems, please email us at management@hartco.com.au

Contact

This message program is a service of HartCo. Home & Body, located at Seaford, AU.

Changes to Messaging Terms

We reserve the right to terminate or change our messaging program at any time. We also reserve the right to change these Messaging Terms at any time and such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Security                  

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 03 9775 1256 or via email info@hartco.com.au