Refund policy

RETURNS POLICY

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

 Please see Australia Consumer Law for terms and conditions

www.consumer.vic.gov.au

Hassle-Free Returns

Returns for store credit will be processed free of charge. Original shipping charges are non-refundable. You will be issued store credit onto your customer account and sent an email of confirmation.

If you don’t have an account and checked out as a guest, please call 0448 551 739 to discuss alternative options.

For any returns please email your Name, Address, Phone Number and Date of Purchase to info@hartco.com.au. Please refer to the Australian Consumer Law website for terms and conditions for returns for 'change of mind' and 'faulty or damaged goods'.

Please note that original shipping charges, import duties or taxes are non-refundable unless item is deemed faulty or damaged.

Await notification as to whether your return has been authorized. You will receive email notification of this with further instructions on completing your return.

If your return has been authorised please send your parcel back to the address below following the same format. Please ensure that you either print a copy of your Return Authorisation email or clearly mark your parcel with your Return Authorisation Number so that we know the parcel is yours when we receive it. We suggest using a traceable shipping service to return your goods. We are not responsible for duties or taxes or any other fees when sending back to us.

Please write your order # on the outside of the package. You will receive your Store credit once your return has been processed and approved. This may take up to 7 business days.

HART CO RETURNS

Factory 1/26 Buontempo Rd 

Carrum Downs, Vic, 3201

 

Store Credit

Store Credit cannot be transferred to another person or account.

Store Credit may be used to purchase gift cards to our store.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit is provided in AUD dollars

Your use of the Store Credit constitutes your agreement to our Terms of use.

Shipping & Delivery

Your order will be delivered by a local courier company. Your parcel will be left at your door unless you request signature on delivery or if you delivery address is at a unit, factory or apartment address where signature will be required. If an order is sent to an incorrect address or is undeliverable, and subsequently returned to the warehouse, it is the customer's responsibility to cover the shipping fees. Customers have the option to collect the order from our Seaford Warehouse. However, in cases where the order needs to be redelivered, the shipping fee for the redelivery will be charged to the customer, rather than being covered by HartCo Home & Body.

Payment Options

We accept Visa, MasterCard credit card payments as well as PayPal payments. You can also use our 'Buy Now Pay Later' options Afterpay, Zippay and Laybuy. We do not accept personal cheques, money orders or direct bank transfers. Your account is charged once you complete your order at checkout. 

 If you have any other questions please do not hesitate to contact us at at 0448 551 739 or email us at info@hartco.com.au