Hi Leischa,
Thank you for taking the time to write us valuable feedback.
We're so sorry to experience with us has been negative. If you could please contact our customer service team via email (info@hartco.com.au) or call/message 0448 551 739, our Head Office team will be in touch with you regarding your candle.
We hope we're able to sort something out for you, and you'll consider shopping with us again in the future.
Kind regards,
The HartCo Team